Taking Care of the Golden Goose

Taking Care of the Golden Goose

Came upon an interesting post in the Life Insurance Agent Blog. The title of the entry is The Lie About Leads. Buying and selling leads is big business in the insurance industry. Do a Google search on "Insurance Leads" and you will see what I mean. Just like any other business, finding new customers can be an expensive and time consuming process. Here is a quick primer on lead terminology from the Life Insurance Agent blog:

Cold lead—this is worthless—it’s a name from a mailing list broker. The person may meet certain criteria—e.g., age, income or household value. Above that, it’s just a name, like a name from a phone book.

Warm lead—the person has requested information by completing a card, an Internet form or expressed interest with no coaxing. Your best prospects will always be the ones that take action on their own, with no one convincing, no coaxing, no call from a telemarketer.

Telemarketed lead. This is supposedly a warm lead with interest in meeting—they tell you that the prospect is waiting for your call. I doubt it. Few people have the time and inclination to talk to telemarketers on the phone and sales people.

Set appointment—this can be a very valuable lead but ask how the appointment was made. Did the prospect first call from an ad or direct mail offer and then a telemarketer set an appointment? That’s good because this prospect took the initiative.

I think he makes some great points but may have left off the most important lead of all: a referral from a happy customer. Even the most qualified lead listed above has no clue about you--your honesty, your integrity, your ability to deliver great service. On the other hand, a lead that comes from a happy customer, that lead comes with your customer's reputation attached. That is, your customer likes you enough that they are willing to put their reputation on the line with their friend on behalf of you and your business. Countless surveys have shown that referrals are without a doubt the most powerful influence on just about any purchasing decision.

Does that mean that there is no place for buying leads? No, not at all. Especially when you are getting started. You have to keep your funnel full. What it does mean, is that every lead that you successfully turn into a customer is a golden goose. Your highest priority should be to take care of that goose so that it continues to lay the golden eggs of referrals well into the future.

Think it doesn't work? Tyler Slade of Canyon Lands Insurance, one of our PromoterZ™ customers, gets a 9 or 10 from 95% of his clients when asked how likely it is they would recommend him to a friend. Not surprisingly, he has received referrals from 60% of his clients. It works.

So here is my blatant PromoterZ plug: Apply some modern technology to your client care tools to make sure your geese are being well tended. PromoterZ™ will make sure they are happy, send information to them regularly, send them a birthday greeting, and collect referrals. Check it out: www.promoterz.com. End of blantant plug.

When you pass out a Promoterz bounce back card you automatically build an accurate customer list, increase repeat sales, increase referrals and prevent lost business. Pretty powerful little card. Learn more

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