Gavin Potter says, “The 20th century was about sorting out supply, the 21st is going to be about sorting out demand.”

Think about that one for a second. Not about maximizing demand, but about sorting it out. When your messages reach the right people at the right time in the right way, magic happens. It's not about forcing or pushing or attacking or targeting or closing.

This is a huge step forward in how you can think about your customers and how they act.