You know the type.... They always have something to say about how things ought to be handled. How things ought to change. Which decisions the leaders ought to make. The managers who ought to be fired because they are incompetent....
Management Craft
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Red or Green?
Submitted by Management Craft on Wed, 05/07/2008 - 9:20pm.
In case you are wondering, I have been traveling all week. I am in Santa Fe - hiding away to work on two writing projects, my essay collection and Hip and Sage. And you know what my fuel is? Chile,...
Find your happy customers and put a megaphone in their hand. Learn more
Fireside Chat with Mike Kanazawa
Submitted by Management Craft on Sun, 05/04/2008 - 4:17pm.
Which new mantra ought to replace "do more with less?" Listen to find out. During this 28 minute podcast, I chat with Mike Kanazawa, co-author of Big Ideas to Big Results: Remake and Recharge Your Company, Fast. We have a...
You work hard to make sure your customers are happy. Don't waste happy customers. How easy is it for your customers to share with their friends? Learn more
Say NO More
Submitted by Management Craft on Fri, 05/02/2008 - 8:21am.
I was talking with a leader who struggles with how to say "no" to internal clients and I was reminded of a podcast I did with William Ury, author of The Power of a Positive No. If you struggle to...
Customers who feel that you are listening to them are more likely to recommend you to a friend. How do your customers know that you are listening? Learn more
Looking for Fast and Irreverent Blurbers
Submitted by Management Craft on Tue, 04/29/2008 - 8:00pm.
A couple years ago I told you about a collaborative book project I was involved in that began with a three-day get-away and mini-think-tank-type experience. Well, our book is done! And it is very fun. It is short - 80...
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