After three years at typepad this blog is moving. Since I've joined TargetX my blog will now be hosted off our site. Please note that at the end of April this address will no longer work. The new address (it's...
Experience Economy
A disgruntled customer is 5 times more likely to tell their friend than you. On average they'll tell 4 friends. Wouldn't you like to be in the loop? Learn more
Signature moments at Occidental College
Submitted by Experience Economy on Sat, 03/03/2007 - 5:23pm.
A few weeks back I was in LA at Occidental College. Oxy is a highly-selective, top tier national liberal arts college. But, it's beautiful campus is much bigger once you tour it - maybe that's why Hollywood favors it for...
A disgruntled customer is 5 times more likely to tell their friend than you. On average they'll tell 4 friends. Wouldn't you like to be in the loop? Learn more
Is this blogger still alive and blogging? Yes and this blog is changing!
Submitted by Experience Economy on Sat, 03/03/2007 - 4:45pm.
I remember once reading an interview with Six Apart's (parent company of Typepad and other blogging tools) Rena Jana and how she said nothing kills a blog like lack of posting. I have to admit that I've been a slacker...
Find your happy customers and put a megaphone in their hand. Learn more
Rocky Stories Render Authenticity
Submitted by Experience Economy on Mon, 12/11/2006 - 1:43pm.
Authenticity - I love that word and what it represents. At Pine and Gilmore's 2002 thinkAbout, Tim Sanders told us, Everyone is craving authenticity and stories render authenticity. That's why you need to buy and read Rocky Stories. You'll laugh,...
Customers who feel that you are listening to them are more likely to recommend you to a friend. How do your customers know that you are listening? Learn more
High-End Health Care Medi-Hotel in California
Submitted by Experience Economy on Sun, 11/19/2006 - 5:53pm.
Would you like a colonoscopy with your Four Seasons hotel room? Dole Foods CEO David Murdock envisions his California Well-Being Institute to be the nest step in high-end health care, buidling off the popular medi-spa business. While it won't accept...
A disgruntled customer is 5 times more likely to tell their friend than you. On average they'll tell 4 friends. Wouldn't you like to be in the loop? Learn more
