It seemed important at the time

Is your product ever vital? Do your customers hear from you when it is urgent?

Last week, I was running from one meeting to another in the city when I passed an old friend on the street. "No time to talk, sorry!" I said as I hustled off.

When we connected by email a bit later, he said he hoped I had a good meeting, and that it was worth the hustle.

I couldn't remember where I had been headed.

It seemed important at the time.

I've got two takeaways for you:

  • the first is that a lot of our day is spent doing stuff that seems urgent but really isn't.
  • and the second is that most people buy most things in a state of urgency, not relaxation. We pay what we pay when we buy what we buy because right then, in that moment, it's not just important, it's vital.
If you are not regularly staying in touch with your customers someone else will. How do you stay in touch? Learn more

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