Submitted by Cade @ Write To Right (not verified) on Thu, 06/21/2007 - 5:10pm.

I have to say that this is so true. I think that is why you see so many companies worry just about pleasing the customer even if they are blatantly wrong. I do have to say though that if you are smart then you try to get rid of the headaches and focus on your customers that are bringing you a good deal of income and not causing you so much stress and anxiety.

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