It seemed important at the time

Is your product ever vital? Do your customers hear from you when it is urgent?

Last week, I was running from one meeting to another in the city when I passed an old friend on the street. "No time to talk, sorry!" I said as I hustled off.

When we connected by email a bit later, he said he hoped I had a good meeting, and that it was worth the hustle.

I couldn't remember where I had been headed.

It seemed important at the time.

I've got two takeaways for you:

  • the first is that a lot of our day is spent doing stuff that seems urgent but really isn't.
  • and the second is that most people buy most things in a state of urgency, not relaxation. We pay what we pay when we buy what we buy because right then, in that moment, it's not just important, it's vital.
A disgruntled customer is 5 times more likely to tell their friend than you. On average they'll tell 4 friends. Wouldn't you like to be in the loop? Learn more

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