Submitted by Mandar Thosar (not verified) on Wed, 07/26/2006 - 5:21am.
I do agree that the person whosoever mails or replies back to the marketer must be acknoledged but that acknowledgement should not be auto generated. There should be some human touch to it.
If the response from the client is mentioning that he want a reply a in 8 hours then auto generated mail saying 'we will get back to you in 24 hours' is of no use. The client will get annoyed.
Instead, if something like 'Our system is not designed to take action in 8 hours so be patient. We will try to act as soon as possible' will be more beneficial.
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I do agree that the person whosoever mails or replies back to the marketer must be acknoledged but that acknowledgement should not be auto generated. There should be some human touch to it.
If the response from the client is mentioning that he want a reply a in 8 hours then auto generated mail saying 'we will get back to you in 24 hours' is of no use. The client will get annoyed.
Instead, if something like 'Our system is not designed to take action in 8 hours so be patient. We will try to act as soon as possible' will be more beneficial.