She ordered that night (stomachs were growling)
A few pizzas to keep the kids from howling.
We waited and waited and waited some more,
Must the pepperoni age before it got to the door?
The minutes they ticked by--fifteen then thirty, forty-five, fifty--
Anger joined hunger as the clock ticked past sixty.
At ninety minutes, no less, the doorbell chime rang
Finally some food for our bedraggled gang!
Someone will hear about this she insisted
A phone call was made and the manager listened.
A few days later, by mail was delivered to me,
A note with certificates for two pizzas free!
The long wait of last week, its memory has faded
With thoughts that they listened, we're no longer jaded.
It's pizza tonight from Papa John's once more
the manager there knew how to settle the score.
Mistakes, they happen, but this truth remains:
To the business that listens come the most gains.
[Don't worry, I'm not quitting my day job! Nice to see a business do good and make a save. Aware of other saves you've made or seen made? Tell us about them--and no, you don't need to rhyme.]